Privacy Policy

VantrisAI (“VantrisAI”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal data that we collect, use, disclose and otherwise process in connection with our website, services and business activities.

This Privacy Policy explains how we collect, use, disclose, store and protect personal data when you visit https://vantrisai.com, submit an enquiry, request an AI Search Visibility Audit, engage our services, communicate with us, or otherwise interact with VantrisAI.

VantrisAI operates from:

VantrisAI
114 Lavender Street
#10-05 CT HUB 2
Singapore 338729

This Privacy Policy is intended to be read in accordance with the Personal Data Protection Act 2012 of Singapore (“PDPA”) and other applicable data protection requirements.

1. Personal Data We May Collect

Depending on how you interact with VantrisAI, we may collect personal data including:

  • Your name;

  • Business or company name;

  • Job title or role;

  • Email address;

  • Telephone or mobile number;

  • Website URL;

  • Information provided through our contact forms, audit forms, lead forms or enquiry forms;

  • Information that you provide when communicating with us by email, telephone, messaging applications or other channels;

  • Information relating to your business requirements, marketing objectives, website, SEO, AI Search Visibility, AEO, AIO or GEO requirements;

  • Billing, invoicing and transaction information where you become a client;

  • Technical information such as your IP address, browser type, device type, operating system and referring website;

  • Website usage information, including pages viewed, interactions, session information and traffic source; and

  • Any other information that you voluntarily provide to us.

Where you submit information concerning another individual, you should ensure that you are authorised to provide such information to us.

2. How We Collect Personal Data

We may collect personal data when you:

  • Visit or use VantrisAI.com;

  • Submit a contact or enquiry form;

  • Request an AI Search Visibility Audit;

  • Request information about our services;

  • Download or access resources offered through our website;

  • Communicate with us through email, telephone, WhatsApp, social media or other channels;

  • Engage VantrisAI to provide services;

  • Attend a meeting, consultation, event or presentation involving VantrisAI;

  • Subscribe to marketing or business communications;

  • Respond to surveys or provide feedback; or

  • Otherwise voluntarily provide information to us.

Certain technical and usage information may also be collected automatically through cookies, analytics technologies and similar tools.

3. Purposes for Which We Use Personal Data

We may collect, use and disclose personal data for purposes including:

Responding to Enquiries

To respond to questions, enquiries, consultation requests and requests for information about VantrisAI and our services.

AI Search Visibility Audits

To conduct or facilitate AI Search Visibility Audits, website assessments or related evaluations requested by you.

This may include analysing publicly accessible information relating to your website, business, brand, services and online presence.

Providing Our Services

To provide, administer and improve services including:

  • AI Search Visibility;

  • Answer Engine Optimisation (AEO);

  • AI Overview Optimisation (AIO);

  • Generative Engine Optimisation (GEO);

  • SEO-related services;

  • Website and content analysis;

  • AI visibility monitoring;

  • Reporting and analytics; and

  • Related consulting and implementation services.

Client Administration

To manage client relationships, contracts, projects, invoicing, billing, records, support and communications.

Improving Our Website and Services

To understand how visitors interact with our website and services, improve website usability and performance, evaluate marketing effectiveness and improve our service offerings.

Analytics and Measurement

To measure website traffic, engagement, enquiries, conversions, campaign performance and other business or marketing metrics.

Communications and Marketing

Where permitted by applicable law, we may use your contact information to:

  • Provide information about our services;

  • Follow up on enquiries;

  • Send relevant business insights, updates or resources;

  • Inform you of new services, research, events or offers; and

  • Maintain our business relationship with you.

You may opt out of marketing communications at any time by following the unsubscribe instructions provided or contacting us.

Security and Compliance

To:

  • Maintain the security and integrity of our website and systems;

  • Prevent fraud, misuse or unauthorised activity;

  • Investigate security incidents;

  • Comply with legal or regulatory obligations; and

  • Establish, exercise or defend legal rights.

4. Consent

Where required under applicable law, we will obtain your consent before collecting, using or disclosing your personal data.

By voluntarily submitting personal data to us for a particular purpose, you consent to our collection, use and disclosure of that information for that purpose and any reasonably related purposes that have been notified to you.

You may withdraw your consent by contacting us.

Withdrawal of consent will not affect any collection, use or disclosure of personal data that occurred before the withdrawal.

Depending on the nature of your request, withdrawing consent may affect our ability to provide certain services to you.

5. Cookies and Similar Technologies

VantrisAI.com may use cookies and similar technologies to operate the website, remember preferences, understand website usage and measure marketing performance.

Cookies are small files that may be stored on your browser or device when you visit a website.

We may use cookies or similar technologies for purposes including:

  • Essential website functionality;

  • Security;

  • Website performance;

  • Analytics;

  • Understanding traffic sources;

  • Measuring visitor engagement; and

  • Marketing and campaign measurement.

You can generally control or disable cookies through your browser settings.

Please note that disabling certain cookies may affect the functionality or performance of the website.

6. Analytics and Third-Party Services

We may use third-party platforms and service providers to operate, analyse and improve our website and services.

These may include providers of:

  • Website hosting;

  • Website analytics;

  • Search analytics;

  • Advertising and marketing measurement;

  • Customer relationship management;

  • Email communications;

  • Cloud storage;

  • Website security;

  • Payment processing;

  • Business productivity services; and

  • AI, analytics or research tools used to support our services.

Where appropriate, these service providers may process personal data on our behalf or in connection with services provided to us.

We seek to work with service providers that maintain appropriate standards of privacy and information security.

7. AI and Automated Tools

As an AI Search Visibility consultancy, VantrisAI may use artificial intelligence, machine learning, search analysis, analytics and automated tools in connection with our services.

For example, these technologies may be used to:

  • Analyse websites and publicly accessible web content;

  • Evaluate how businesses are represented in AI search environments;

  • Analyse search queries and responses;

  • Identify content, entity, technical or visibility issues;

  • Monitor AI citations, mentions and recommendations;

  • Support research and reporting; and

  • Assist with content, website and visibility analysis.

Where client or personal information is processed through third-party technology providers, we take reasonable steps to use such tools appropriately and in accordance with applicable contractual and data-protection requirements.

We do not represent that information submitted to third-party AI or search platforms is governed solely by this Privacy Policy. Such third-party platforms may have their own privacy policies and data-processing practices.

8. Disclosure of Personal Data

We do not sell your personal data.

We may disclose personal data where reasonably necessary to:

  • Employees, contractors or consultants supporting VantrisAI;

  • Website hosting and technology providers;

  • Analytics providers;

  • Cloud and data-storage providers;

  • Professional advisers such as accountants, auditors or legal advisers;

  • Payment or invoicing service providers;

  • Marketing and communication service providers;

  • Business partners or service providers assisting in delivering services requested by you;

  • Government, regulatory, law-enforcement or judicial authorities where required by law; or

  • A purchaser, successor or relevant party in connection with a business restructuring, merger, acquisition or transfer of business assets.

Where third parties process personal data on our behalf, we take reasonable steps to ensure that the information is handled appropriately.

9. Overseas Transfer of Personal Data

Some of the service providers, software platforms, hosting providers or technology tools that we use may process or store information outside Singapore.

Where personal data is transferred outside Singapore, we will take reasonable steps, where required by the PDPA, to ensure that the transferred personal data receives a standard of protection comparable to the protection provided under Singapore law.

10. Protection of Personal Data

VantrisAI takes reasonable administrative, technical and organisational measures to protect personal data in our possession or under our control against risks including:

  • Unauthorised access;

  • Unauthorised collection;

  • Unauthorised use;

  • Unauthorised disclosure;

  • Unauthorised copying or modification;

  • Loss;

  • Misuse; and

  • Similar risks.

However, no website, electronic transmission or digital storage system can be guaranteed to be completely secure.

You should therefore take reasonable precautions when submitting information online.

11. Retention of Personal Data

We retain personal data only for as long as it is reasonably necessary to fulfil the purposes for which it was collected or as required for legitimate business, contractual, legal, accounting or regulatory purposes.

When personal data is no longer required for such purposes, we will take reasonable steps to delete, anonymise or otherwise cease retaining it where appropriate.

12. Accuracy of Personal Data

We take reasonable steps to ensure that personal data used or disclosed by us is accurate and complete where the information is likely to be used to make a decision affecting you or disclosed to another organisation.

You are encouraged to notify us if your personal information changes or if you believe information held by us is inaccurate.

13. Access and Correction

Subject to the PDPA and applicable exceptions, you may request:

  • Access to personal data that we hold about you;

  • Information about how your personal data has been used or disclosed; or

  • Correction of inaccurate or incomplete personal data.

Requests should be submitted to our Data Protection contact using the details below.

We may need to verify your identity before processing your request.

Where permitted under applicable law, administrative fees may apply to certain access requests. If applicable, we will inform you before processing the request.

14. Withdrawal of Consent

You may request to withdraw your consent to the collection, use or disclosure of your personal data by contacting us.

We will inform you of any likely consequences of withdrawing your consent where relevant and will process your request within a reasonable period.

We may continue to retain or process information where permitted or required by applicable law.

15. Marketing Communications

If you receive marketing communications from VantrisAI and no longer wish to receive them, you may unsubscribe using any unsubscribe mechanism provided or contact us directly.

Please note that even if you opt out of marketing communications, we may still contact you regarding:

  • Existing services;

  • Contracts;

  • Projects;

  • Transactions;

  • Security matters;

  • Administrative matters; or

  • Enquiries that you have submitted.

16. Third-Party Websites and Platforms

Our website may contain links to external websites, social media platforms, AI platforms or other third-party services.

VantrisAI does not control the privacy practices of these third parties.

This Privacy Policy applies only to personal data processed by VantrisAI. You should review the privacy policies of third-party websites or services before providing personal information to them.

17. Business Information and Publicly Available Information

As part of our AI Search Visibility, SEO, AEO, AIO and GEO work, we may analyse publicly available information concerning businesses, websites, brands, services, online profiles, search results and AI-generated responses.

Information relating solely to a business or organisation may not constitute personal data under applicable law. However, where such information identifies an individual, we will handle it in accordance with applicable data-protection requirements.

18. Children’s Personal Data

VantrisAI’s website and services are intended primarily for businesses and business professionals.

Our services are not directed at children, and we do not knowingly seek to collect personal data from children through our website.

If you believe that a child has provided personal data to us without appropriate authorisation, please contact us.

19. Data Breaches

Where a personal data breach occurs, VantrisAI will assess the incident and take appropriate steps to contain and manage it.

Where notification is required under applicable law, we will notify the relevant authorities and/or affected individuals in accordance with the applicable requirements.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes to our services;

  • Changes to our website or technologies;

  • Changes in our business practices; or

  • Changes in legal or regulatory requirements.

The latest version will be published on VantrisAI.com with the updated effective or revision date.

Your continued use of the website after an updated Privacy Policy is published will be subject to the revised policy, to the extent permitted by law.

21. Contact and Data Protection Enquiries

If you have questions about this Privacy Policy, wish to withdraw consent, request access or correction, or raise a concern regarding personal data, please contact:

Data Protection Contact / Data Protection Officer
VantrisAI
114 Lavender Street
#10-05 CT HUB 2
Singapore 338729

Website: https://vantrisai.com

We will review and respond to privacy-related enquiries in accordance with applicable Singapore data-protection requirements.

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